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Take care of one-time and recurring bills safely and securely with one password, on all your devices. Associated Bank Digital¹ makes it easy to manage your payments and billers² from anywhere. You’ll have the confidence of knowing when you paid and if it’s been received. And you’ll save time—no more hunting down stamps or going to the mailbox.
Digital bill pay makes sense!
Signup is simple. Just click the Bill Pay tab in Associated Bank Digital and follow the enrollment steps.
Keep all your bills in one place, with one password.
You’ll have our on-time payment guarantee.³
Send payments to anyone in the U.S.
Funds stay in your account until bills are paid.
Sign up for eBills—electronic copies of your bills that are easier to store and reference.
Add payees quickly and easily—even pay several billers at once.
Easily track your payment history.
Set up recurring payments or pay different amounts at different times—like your phone or utility bill.
Set up alerts to remind you when a payment is scheduled and sent.
Other payment options
- Need to make a payment quickly? Use our Expedited Payments service.
- Use Zelle® to pay people you know and trust⁴—even split bills.⁵
- Make external transfers—move money from your Associated Bank accounts to other financial institutions.
Bill pay / Frequently asked questions
What type of account do I need to use digital bill pay?
You need a personal checking or money market account with Associated Bank. A savings account can’t be used for bill payments.
Money market or savings accounts shouldn’t be used for the optional services within digital bill pay, including Zelle®, external account-to-account transfers, overnight check payments or same-day bill payments. These types of transactions may incur fees, which in most cases appear on your statement as a separate transaction.
Is there a charge to use digital bill pay?
No, our standard digital banking bill payment service is free, up to your available balance. Some add-on services within the standard bill payment service have service charges. Please refer to the Terms and Conditions of the Bill Payment Service, the Consumer Deposit Account Fee Schedule or the applicable Checking Product Disclosure for details.
Can I use digital bill pay if I live outside the U.S., or for alimony fees or other governmental fees or court-directed payments?
No, you must have a United States mailing address to use bill pay, and you can only pay billers with a United States address.
You may not pay alimony, child-support, taxes or other governmental fees, or court-directed payments with any digital banking service. Please refer to the Digital Banking Service Terms and Conditions for details.
Can I use my home equity and premier line of credit accounts to pay bills?
No, at this time, you can’t make bill payments from home equity, premier lines and certain Associated Bank loan accounts. However, you can transfer funds to your checking account from your home equity or premier line account to cover your bill payment.
What’s the difference between pay date and due date?
“Pay date” is the date you scheduled to send payment to the biller. This will also be the date the funds are withdrawn from your designated account. Note: for some check-based payments, the payment account may not be debited until the check is processed by Associated Bank.
“Due date” is the date the payment is due to the biller. If you use eBill and no longer receive paper statements, this is the date that would have appeared on that statement.
When is the money withdrawn from my account?
The money is withdrawn on the pay date you select when you schedule the payment. Note: for some check-based payments, the payment account may not be debited until Associated Bank processes the check.
How far in advance should I schedule payments?
In general, schedule payments at least four business days in advance of the expected pay date to allow for the maximum delivery time.
Can I cancel or edit payments?
Yes, as long as the request is received while the payment status is “Pending.” Processing time may vary by biller, but the standard cutoff time is noon CT. After that, the payment status changes to “Processing,” the payment can no longer be edited or canceled and we will process the transaction. This applies to recurring or one-time transactions. If you cancel a payment, it will no longer appear on your Pending Payments screen; its status in Payment History will show as “Canceled.”
Can I get cancelled checks or another proof of payment?
You won’t automatically receive canceled checks, but you will receive a confirmation number for every payment you schedule. You can use that number to track them in the Past Payment section. A "Processed" status indicates a payment has been sent. Bill pay shows up to six months of history.
What if a payment arrives late?
When you schedule payments digitally and allow the appropriate delivery time for that biller, your payment is guaranteed, subject to the Digital Banking Terms and Conditions. If a bill payment issue arises, notify our Customer Care Center via email or through the secure message center in Associated Bank Digital. You may also contact our Customer Care Center at 800-682-4989.
How do same-day and overnight payments work?
Same-day bill payment can be sent electronically to national and regional billers.
Overnight check payments are sent via overnight courier, which includes tracking information and confirmation of delivery. Your request must be submitted by 3 p.m. CT. In the Payment Center, select tomorrow's date, if available.
Associated Bank does not charge a fee to download our digital applications; however, transactional fees may apply. Carrier message and data rates may apply, check your carrier’s plan for details. Visit AssociatedBank.com/disclosures for Terms and Conditions for your service.
Our standard bill payment service, found within digital banking, is free, up to your available balance. Accelerated delivery services within the bill payment service have additional service charges. Please refer to the Terms and Conditions of the Bill Payment Service, the Consumer Deposit Account Fee Schedule, or the applicable Checking Product Disclosure for details.
On-time payment guarantee applies to payments made four days in advance. See Digital Banking Service Terms and Conditions for details.
U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes.
Payment requests to persons not already enrolled with Zelle® must be sent to an email address.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.